Implementation, migration and operations
- Atlassian: Jira Software, Confluence and Jira Service Management — projects, knowledge base and the request portal, on Cloud and Data Center.
- Microsoft 365: SharePoint and Teams — structure, permissions and day-to-day collaboration.
- ServiceNow-class ITSM: assessment, process mapping and integration, without assuming the platform has to be replaced.
Atlassian and business systems
We provide implementation and operations services for Atlassian environments (Jira, Confluence, Jira Service Management), Microsoft 365, GitLab and ServiceNow-class ITSM platforms.
Our process includes an As-Is analysis of request handling and knowledge management. We then design and implement the To-Be processes, integrate authentication (SSO/IdP), and put in place operating procedures so the client can manage the platform independently.
What we cover
Jira Software and Jira Work Management
Jira Service Management (including SLAs and the customer portal)
Confluence (Cloud or Data Center)
Migrations: Server or Data Center to Cloud, and workspace consolidation
Microsoft 365: SharePoint and Teams
GitLab: issues and wiki
ITSM platforms in the ServiceNow class: assessment, process mapping and integration
Identity (SSO/IdP) across these systems
Related services: managed cloud for hosting and identity, custom applications when a process needs a connector the platform does not provide, and information security when access models and audit logs have to meet ISO 27001 or NIS2.
Atlassian, Jira, Confluence and Jira Service Management are trademarks of Atlassian Pty Ltd. QData implements and operates these products for clients; this page is not an Atlassian partner listing and is not limited to a single vendor.